SUMMIT AND FRIENDS
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Workplace is a journey – Not a destination!
The workplace really matters and is becoming the number 1 differentiator between successful and less successful organizations. In this article, we will explore Performing Workplaces and make it a continuous journey of success over time. Traditionally we have seen and treated the Workplace as a project, rather than a process (and when I talk about...
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Tackling customer service challenges in remote times
The customer service industry is tackling one of its biggest challenges ever. The pandemic situation is throwing curveballs at support teams all over the world. So, how do you make customer service work in these remote times? We talked to Patrik Weiland, Customer Experience Manager at Telavox, to learn how to leverage the right methods...
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Därför är HR det viktigaste att digitalisera i ditt företag
Sitter du med checklistor, Excel och dokument varje gång ni får en ny anställd? Det är inte ovanligt att en ny kollega behöver en dator, mobil och mjukvara för att sköta sitt arbete och kommunicera med sina kollegor. Nu finns det äntligen ett smart verktyg som gör det enkelt att välkomna nya anställda, hantera existerande...
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Digital Localisation – the future work and marketplace
We interviewed Patrick Couch of IBM, an expert on AI & Cognitive Technologies, and a featured speaker at Digital Workplace Summit 2020. Take a peek of what is to come at #DWSUM2020. S&F: Thank you for joining us Patrick, it is so great to have you here! Let’s jump right into it. How will the...
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Remote Leadership: Important, even when you do it in your pajamas
One thing to keep mind of during these times, is that working remotely is not something uncommon. A conducted in 2018 study stated that 70% of professionals around the world telecommute at least once a week with over 53% of the workforce working half a week or more. It may seem like an entirely new and...
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Worklife (r)evolution starts with people
Worklife has been rapidly changing and evolving the past years. Our work has become more digital, mobile and flexible than ever. Instead of traditional office spaces we now often work activity based, on the go and more and more from home. Good communications skills, trust and coaching leadership have replaced the old management virtues. Organisations...
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